Return Policy - www.concretecountertopsolutions.com

Return Policy

  • Eligible returns are as follows: Unopened or unused products within 90 days of customer receiving order. Must be in resellable condition when product arives to Returns Department.  
  • Customer must contact us by phone or email within 90 days of receiving order to open an RMA. Please email [email protected] your order # and products you wish to return to initiate a RMA and receive further instructions.
  • We refund your money in the same way you originally paid less 10% fee for restocking. Original shipping is non-refundable.
  • We process refunds within one week after receiving the returned products.
  • Returned items must be sent UPS or FedEx. Improperly packaged items that incur damage may not be refunded. Any product that shows signs of use may also be denied.
  • Customer is responsible for all standard shipping costs to return the products.

Sink and Faucet Returns

  • We will accept returns on any unused sinks or faucets within 30 days of purchase.
  • Please contact us by phone or email to initiate a return on a sink or faucet.
  • The sink must be returned to CCS in undamaged, unused condition with original packaging and accessories included.
  • We refund your money in the same way you originally paid less 20% fee for restocking.
  • All shipping charges are non-refundable and you will be responsible for return shipping charges.

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