- Eligible returns are as follows: Unopened or unused products within 90 days of customer receiving order. Must be in resellable condition when product arives to Returns Department.
- Customer must contact us by phone or email within 90 days of receiving order to open an RMA. Please email firstname.lastname@example.org your order # and products you wish to return to initiate a RMA and receive further instructions.
- We refund your money in the same way you originally paid less 10% fee for restocking. Original shipping is non-refundable.
- We process refunds within one week after receiving the returned products.
- Returned items must be sent UPS or FedEx. Improperly packaged items that incur damage may not be refunded. Any product that shows signs of use may also be denied.
- Customer is responsible for all standard shipping costs to return the products.
Sink and Faucet Returns
- We will accept returns on any unused sinks or faucets within 30 days of purchase.
- Please contact us by phone or email to initiate a return on a sink or faucet.
- The sink must be returned to CCS in undamaged, unused condition with original packaging and accessories included.
- We refund your money in the same way you originally paid less 20% fee for restocking.
- All shipping charges are non-refundable and you will be responsible for return shipping charges.